Effective July 1, 2025, as part of the adopted fiscal 2026 budget, Cary Utility and solid waste service fees have increased. For more info, search Utility Rates and Fees at www.carync.gov
2025-06-02 - ANNUAL WATER QUALITY REPORT 2024
ANNUAL WATER QUALITY REPORT
Our annual water quality report is now online:
Carync.gov/waterreport
The report highlights the results of 2024.
To request a paper copy call 311 or outside of Cary 919-469-4000.
2025-05-30 - May 30, 2025 Update on Paper Utility Bills
May 30, 2025 Update on Paper Utility Bills
Cary has resumed mailing paper utility bills and communications for its customers, including those in Morrisville. Customers may experience a delay in receiving their paper bill by mail, and may even receive multiple bills within a few days of receipt. Bills are still being generated, and customers can access their online bill and make a payment at carync.gov/digipay. While we work to fully return to regular mailing operations, Cary is waiving late fees for those impacted and paused service disconnections.
2023-06-28 - Bill Portion of Bill supports watershed Protection
WATERSHED PROTECTION
A portion of your bill supports watershed protection.
2023-06-28 - Welcome to DigiPay
WELCOME TO DIGIPAY! Using DigiPay is easy!
Step 1: Add your utility account. You’ll need the account number found in the top right section of your bill. Select the tab at the top labeled “Accounts” and then “Add an Account.” Be sure to include the dash!
Note:If transferring service you need to add account to view and receive notifications of the new location.
Step 2: Decide if you only want to receive your bills electronically. DigiPay provides up to 12 months of your utility bills and will send you an email alert when your bill is due. To select paperless billing, check the box.
Step 3: Select the “Add” button and you’re done! Start using DigiPay by choosing the “Bills” tab and viewing your current bill.
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